Your story is yours. This policy simply explains how we handle the information you share with us when you visit our site or work with us, clearly, honestly, and with the same intention we bring to every project.

Introduction

Romone Phoenix and RFenice Media, a brand under Refnado Group LLC, are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit romonephoenix.com, engage with our digital properties, or work with us as a client or collaborator.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect
   2.1 Information You Provide Directly
   We may collect personal information you voluntarily provide, including but not limited to your name, email address, phone number, and project details when you fill out a contact form, inquire about our services, or enter into a client agreement with us.
   2.2 Information Collected Automatically
   When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This information is collected through standard web technologies and analytics tools to help us understand how our site is used and improve your experience.
   2.3 Communications
   If you contact us via email or phone, we may retain records of that communication including your contact details and the content of your message in order to respond to your inquiry and manage our relationship with you.

   
   

3. How We Use Your Information
   We use the information we collect for the following purposes:
   To respond to inquiries and communicate with potential and existing clients.
   To fulfill services outlined in a signed production agreement.
   To send project updates, invoices, and relevant communications related to active engagements.
   To improve our website, services, and overall client experience.
   To comply with legal obligations or respond to lawful requests.
   We do not sell, rent, or trade your personal information to third parties for marketing purposes.

   
   

4. How We Share Your Information
   4.1 Service Providers
   We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business, such as email platforms, payment processors, and cloud storage services. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.
   4.2 Legal Requirements
   We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
   4.3 Business Transfers
   In the event of a merger, acquisition, or transfer of assets involving Refnado Group LLC or RFenice Media, your information may be transferred as part of that transaction. We will notify you of any such change and your continued use of our services will constitute acceptance of the updated terms.

   
   

5. Cookies & Tracking
   Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the site.
   We do not currently use cookies for advertising or third-party marketing purposes.

   
   

6. Data Retention
   We retain your personal information for as long as is necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client project information may be retained for up to five years following the completion of a project for record-keeping purposes.

   
   

7. Data Security
   We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

   
   

8. Your Rights
   Depending on your location, you may have the following rights regarding your personal information:
   The right to access the personal information we hold about you.
   The right to request correction of inaccurate or incomplete information.
   The right to request deletion of your personal information, subject to legal obligations.
   The right to withdraw consent where processing is based on consent.
   To exercise any of these rights, please contact us at info@romonephoenix.com. We will respond to your request within a reasonable timeframe.

   
   

9. Third-Party Links
   Our website may contain links to third-party websites, platforms, or social media profiles. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.

   
   

10. Children's Privacy
    Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

    
    

11. Portfolio & Media Use
    As outlined in our Terms of Service, Romone Phoenix and RFenice Media retain the right to use content produced for clients in our portfolio and for promotional purposes. If your likeness, image, or project appears in our portfolio and you wish to request its removal, please contact us at info@romonephoenix.com and we will review your request in good faith.

    
    

12. Changes to This Policy
    We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. Your continued use of our website or services following any update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

    
    

13. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
    Email: info@romonephoenix.com
    Phone: (929) 681-2559
    RFenice Media | Refnado Group LLC | New York, NY